Hello Guang,
Thanks for your reply! Unfortunately it is still not working. Actually I had uninstalled office, rebooted and reinstalled it. After that I did the following based on your earlier reply. However it is still not activating office. I have not had any issues on other laptops. This is on a brand new Samsung Notebook 7 with windows 10.
Thanks!
C:\WINDOWS\system32>cscript "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
PRODUCT ID: 00339-10000-00000-AA822
SKU ID: d450596f-894d-49e0-966a-fd39ed4c4c64
LICENSE NAME: Office 16, Office16ProPlusVL_KMS_Client edition
LICENSE DESCRIPTION: Office 16, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---LICENSED---
REMAINING GRACE: 179 days (259195 minute(s) before expiring)
Last 5 characters of installed product key: WFG99
Activation Type Configuration: ALL
DNS auto-discovery: KMS name not available
KMS machine registry override defined: kms8.msguides.com:1688
Activation Interval: 120 minutes
Renewal Interval: 10080 minutes
KMS host caching: Enabled
---Exiting-----------------------------
cd %ProgramFiles%\Microsoft Office\Office16&cscript ospp.vbs /unpkey:WFG99&cscript ospp.vbs /sethst:kms8.msguides.com&cscript ospp.vbs /act
C:\WINDOWS\system32>cd %ProgramFiles%\Microsoft Office\Office16&cscript ospp.vbs /unpkey:WFG99&cscript ospp.vbs /sethst:kms8.msguides.com&cscript ospp.vbs /act
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
Uninstalling product key for: Office 16, Office16ProPlusVL_KMS_Client edition
<Product key uninstall successful>
---Exiting-----------------------------
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
Successfully applied setting.
---Exiting-----------------------------
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
<No installed product keys detected>
---Exiting-----------------------------
C:\Program Files\Microsoft Office\Office16>