Could you please help me with the below information:
What is the make and model of the computer?
What is the version of Windows installed on your computer? (To check, type: winver in start menu and hit enter.)
Dou you receive any error message while updating the computer?
Software Distribution and Catroot2 are Windows operating system folders that are required for the Windows Update process. The update service like Cryptographic Windows update and BITS makes use of the C:\Windows\System32\catroot2\edb.log file for the updating process. I suggest you to first stop these services and then rename the folders.
Tap on the Windows key on your keyboard.
Type Command prompt, right click on the search result and run as Administrator.
Copy and paste the following commands.
Net stop Wuauserv
Net stop cryptsvc
Net stop bits
Go to the file location and try to renaming the folder.
Once it is done, restart the update services by going back to command prompt window. (Refer step 2)
Net start cryptsvc
Net start bits
Net start wuauserv
<changed from Net stop wuauserv>
- Exit the command prompt.
If that doesn’t work, you can ‘Reset the Windows update components’. These steps will rename the folders you have mentioned and fix most of the issues with Windows update.